• Down time of not more than 24 hours for all calls.
  • 24 hrs service on call support.
  • Immediate response to the service calls.
  • Four preventive maintenance calls a year.
  • Encourage customers to enter into AMC.
  • Service card and MIS having detailed product info and service history.
  • Training program to the operational staff for proper maintenance of accessories and battery usage.
  • Free service camps for all hospitals.
  • Conduct frequent training program for channel partner in optimizing service support


  • Participate in CME program in all districts
  • Product awareness program for all key decision makers.
  • Advertisements in all state medical journals with support of principles.
  • Free service camp in all districts for existing customers.
  • Conduct Extensive Road shows to create product awareness in all rural districts
  • Imparting training program to the operational staff
  • Frequent training program for all sales & service team.
  • Special focus on all PG students on product awareness.
  • Market survey and email campaign.

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